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Platinum Certified
Hotel Madeline Telluride
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Hotel Contact:
568 Mountain Village Boulevard Telluride, Colorado 81435 United States
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Elite Rating
Chain
Independent
Opened
2009
Guest Rooms
106
Kings/Suites/Doubles
82 / 12 / 12
Room Rates
High $345-775
Low $150-375
High Season 
Low Season 
Shoulder Season
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
Ideal Group Size
60
Max Group Size
200
Fees/Taxes
Resort Fee
NA
Room Tax
12.4%
Sales Tax
8.4%
Airport Proximity
Montrose Regional Airport
75 min 65 miles
(105 km)
Telluride Regional Airport
10 min 7 miles
(11 km)
Business:
Complimentary wireless Internet access throughout the resort photocopying faxing and secretarial services.
Recreation:
Spa fitness center indoor pool children’s program and skating rink in winter.
Nearby:
Telluride Ski & Golf Club ski slopes hiking mountain biking river sports a full calendar of cultural attractions and the Mountain Village gondola station for complimentary transportation to and from Telluride between 7 a.m. and midnight.
Onsite Dining:
Capacity
Bar M
65
Rocky Mountain gastro pub
M’s Restaurant
90
Colorado farm-to-table cuisine
F&B Averages:
Breakfast
Buffet $35
Cont. $20
Lunch
Buffet $25
Plated $35
Dinner
Buffet $55
Plated $75
Coffee Break
$15
2-Hour Open Bar
$29
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Elite Overview
From the editors of Elite Meetings
Inspiration from the Colorado Rockies echoes through every meeting at Hotel Madeline Telluride. The hotel lies steps from the Telluride Gondola and a half block from the Telluride Conference Center. Delegates meet in over 5,200 square feet of indoor space at the resort, which includes the Idarado Ballroom, divisible into three soundproof sections. The more than 7,400 square feet of outdoor space, available seasonally, encompasses the 6,240-square-foot Plaza. Steps away, the town’s conference center offers another 14,000 square feet.
Every guest receives a custom itinerary based on individual requirements, tastes, and requests. Even before arrival, the concierge arranges tee times at the Telluride Ski & Golf Club, for instance, or restaurant reservations, film festival tickets, or a kayak trip down the San Miguel River. Guests can either build in visits to the spa, fitness center, or indoor pool or drop by at leisure. The same applies to sampling the menus at the M’s Restaurant and Bar M.
In winter, ski valets warm guests’ boots and attend to overnight storage, waxing, and deburring. Hotel Madeline Telluride boasts the best ski-in, ski-out access in town.
Between meetings and recreation, the 95 rooms and suites (plus 11 condominiums) offer all the comforts of home—plus Pratesi linens, LCD TVs, iPod connections, and wireless LAN connection. Framed by Colorado wood, stone, leather, and traditionally styled, handcrafted furnishings, picture windows and balconies invite the outdoors in, affording views that stretch from the rugged peaks above to the vibrant village and valley below.
Planner Reviews
From our planner community
Overall Rating: 10.0/10
I went with about 30 other planners for a FAM trip --- it was so wonderful that I signed my group up for 2012. The sales staff is wonderful and a very beautiful location with great ski options and educations opportunities.
Molly Lydon
Johnston, Iowa May 20, 2010
Elite Rating
Average Planner Rating
This endorsement is an independent unbiased determination granted only to the
hotels meeting the standards set by the Elite Meetings Advisory Board.
Elite endorsement is never sold or licensed.
Overall Arrival Experience: 10.0
Overall Guest Service: 10.0
Conference Services Staff: 10.0
Meeting and Function Facilities: 10.0
Onsite and Nearby Activities or Recreation Option: 10.0
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Capacity Charts
| Capacity Chart |
 |
 |
 |
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 |
 |
 |
 |
 |
 |
 |
 |
 |
| Capella Plaza |
580 |
29.3 x 19.8 |
N/A |
6,240 |
96 x 65 |
N/A |
160 |
250 |
200 |
400 |
N/A |
N/A |
N/A |
28 |
| Idarado Balcony |
39 |
25.9 x 1.5 |
3 |
425 |
85 x 5 |
10 |
N/A |
N/A |
N/A |
85 |
N/A |
N/A |
N/A |
N/A |
| Idarado Ballroom |
288 |
25.9 x 11.9 |
3 |
3,105 |
85 X 39 |
10 |
135 |
210 |
180 |
270 |
60 |
66 |
72 |
16 |
| Idarado Foyer |
118 |
25.9 x 4.6 |
3 |
1,275 |
85 x 15 |
10 |
N/A |
N/A |
N/A |
120 |
N/A |
N/A |
N/A |
8 |
| Ingram Room |
96 |
11.9 x 8.2 |
3 |
1,035 |
39 x 27 |
10 |
45 |
70 |
60 |
90 |
30 |
27 |
33 |
8 |
| Jasper Room |
63 |
20.1 x 10.4 |
3 |
676 |
66 x 34 |
10 |
20 |
35 |
30 |
45 |
20 |
23 |
26 |
N/A |
| Marshall Room |
96 |
11.9 x 8.2 |
3 |
1,035 |
39 x 27 |
10 |
45 |
70 |
60 |
90 |
30 |
27 |
33 |
8 |
| Royer Room |
96 |
11.9 x 8.2 |
3 |
1,035 |
39 x 27 |
10 |
45 |
70 |
60 |
90 |
30 |
27 |
33 |
8 |
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Property News
HOTEL MADELINE IN TELLURIDE LAUNCHES M’S RESTAURANT WITH “COLORADO ROCKY MOUNTAIN FARM TO TABLE CUISINE” BY CHEF JAKE LINZINMEIR
Posted March 7, 2011
FOR IMMEDIATE RELEASE
CONTACT: Corey Finjer
Hawkins International PR
(212) 255-6541
corey@hawkpr.com
The pick of fresh local products inspires seasonal, contemporary American cuisine at inviting brasserie-style restaurant and adjoining Bar M
(Telluride, Colorado) – Pull up a seat and sink your teeth into Colorado at its freshest at M’s Restaurant, the new dining experience at Hotel Madeline in Telluride. Conceived and launched by renowned local Chef Jake Linzinmeir, M’s Restaurant presents an inviting brasserie-style setting for savoring contemporary American cuisine with focus on fresh local and seasonal products – from Colorado beef dry-aged onsite to exceptional seafood, produce and cheeses. Paired with the re-concepted Bar M, an adjoining Rocky Mountain-style gastropub, M’s Restaurant emerges as the brightest new destination on the Telluride scene.
“We’re really focusing on creativity,” says Chef Linzinmeir, who calls his dining concept “Farm-to-Table Colorado Rocky Mountain Cuisine” and fully intends for M’s Restaurant to contribute its own-grown ingredients to the mix. “There’s a short-but-intense growing season at 9,500 feet in the Rockies, but local producers have shown themselves enthusiastic to everything we’re doing.”
A destination dining address, M’s Restaurant is a hot spot for locals as well as hotel guests. Casual and approachable, the restaurant is designed with the welcoming feel of a neighborhood tavern or even a family room in which to unwind over contemporary comfort food after an adventurous day in the Rockies. Back in the kitchen, Chef Linzinmeir and his team apply the personal touch wherever possible, from grinding meat to baking bread and even crafting exclusive mustards and cheeses onsite.
The Chef
Chef Linzinmeir is no stranger to the Telluride dining scene. Midwestern born and family farm bred, he traveled widely for early exposure to regional cuisines and cultures across America, Asia and Europe. Following study at the School of Hotel Administration at Cornell University, he jumped into restaurants from New York to Aspen, L.A. to Italy, where he worked under Chef Massimiliano Aljamo, the youngest chef to score Three Michelin Stars, at Le Calandre near Venice.
Beyond his work at M’s Restaurant, Linzinmeir owns and operates The Bluepoint Grill & Noir Bar, The Excelsior Café and X Café in Telluride and has also launched concepts at a handful of local restaurants. Widely renowned for versatility and passion for quality, he’s been nationally praised and has appeared on The TODAY Show, among other media outlets.
The Menu
The chef-driven menu at M’s Restaurant is presented in traditional brasserie format with emphasis on fresh, regional products for braises, roasts and straightforward yet exquisite seafood. Daily selections of game, stews and seasonal fare will serve to generate recurring excitement for habitués, as will special offerings such as weekly wine-and-cheese tastings.
Among many menu highlights: Wild Alpine Mushroom ‘Cappuccino’ Soup, created from mushrooms picked just seven miles from Hotel Madeline along with celery root, Yukon Gold foam and wild mushroom biscotti. The signature dish was inspired by Chef Linzinmeir’s experience in Italy. Pretzel-Crusted Colorado Lamb Chop is another signature brought to brilliance with ‘Purple Haze’ lavender honey and served alongside rosemary spaetzle and a trio of house mustards.
Moving on, M’s Restaurant’s debut mid-winter menu runs from starters like House Made Local Charcuterie and Oysters Telluride to Roasted Heirloom Beet Salad and French-Inspired Local Three Onion Soup. “Fish and Shellfish” offer up Crisp Rocky Mountain Bass with Lemon Verbena Evoo and Lobster “Pot Pie” in baked tarragon puff pastry. And “Farm & Ranch” selections seemed poised for hearty appetites – the only kind there are after a day on the slopes – including Smoked Butter Colorado Beef Tenderloin and Crispy Phyllo-Wrapped Rocky Mountain Buffalo Short Rib.
Bar M
Adjoining the restaurant is Bar M, a full service Colorado gastropub with bar and takeout service available for the convenience of locals and visitors alike. Warm and inviting, Bar M offers its own chef-driven cuisine with full dining at the bar or option to sit down and order at a communal table from a server with a simple clipboard. As at M’s Restaurant, Chef Linzinmeir’s bar menu features fresh local and regional ingredients sourced as often as possible from nearby producers or created in the kitchen.
The seasonal Bar M menu includes Raw Bar selections such as Pacific Oysters and Amber Jack Crudo; small plates including Buffalo Tartare with quail egg, BBQ Pork Belly with apple and Lobster Lollipops with yuzu; and large plate selections such as Maple Miso Glazed Duck with butternut squash; Braised Korabuta Pork Shank with pumpkin puree; and Tagorashi Dusted Scallops with miso brown butter.
Behind the bar, Bar M offers a full selection of spirits; primarily New World wines as well as local microbrews from Colorado craft brewers. Guests can also choose to indulge in the bar’s signature cocktail: a vodka fruit infusion of the week. The bar is further arrayed for pub-style entertainment, with pool table, ping-pong, shuffleboard and video games as well as satellite televisions for the pleasure of patrons.
Opening Hours and Reservations:
M’s Restaurant is open for Breakfast 7:30am – 10:30am daily, Dinner from 6:00pm – 9:00pm daily; Bar M is open from 11:30am daily until closing.
For reservations or more information on Hotel Madeline, M’s Restaurant and Bar M, please contact 970.369.0880 or visit www.hotelmadelinetelluride.com.
About Hotel Madeline
Hotel Madeline is a refined boutique address located in the heart of Telluride, Colorado. Managed by Manhattan Hospitality Advisors, Inc., the hotel has 84 guest rooms and 11 suites, each styled with distinctive local feel, white-glove service and high-tech creature comforts. Newly conceived by renowned local Chef Jake Linzinmeir, M’s Restaurant is an inviting brasserie-style dining room serving “Farm-to-Table Colorado Rocky Mountain Cuisine” created primarily from local and regional ingredients. Bar M is relaxed Rocky Mountain gastropub serving similarly styled cuisine from Linzinmeir in raw bar, small- and large-plate formats. Named for the pretty paired flower that grows in Colorado and Sweden, Spa Linnea offers transformational treatments focused on healing the and rejuvenation from the effects of high-altitude. Hotel Madeline is also well set for intimate weddings and small-scale meetings with 3,000 square feet of function space and the beauty of the mountains all around. For more information, www.hotelmadelinetelluride.com.
About The Inn at Lost Creek
The Inn at Lost Creek is an intimate Rocky Mountain address situated at the best ski-in/ski-out location in Telluride, Colorado. Managed by Manhattan Hospitality Advisors, Inc., the inn has just 32 suites arrayed with the comforts of an upscale home including in-suite fireplace, kitchen, balcony, jet tub and more. 9545 Restaurant serves creative bistro-style fare with a Southwestern edge fashioned from primarily local products. Spa services are also onsite, with two rooftop hot tubs burbling relentlessly for relaxation on high. For more information, www.innatlostcreek.com.
DANIEL N. BARR APPOINTED GENERAL MANAGER, JOHN EGELHOFF DIRECTOR OF SALES & MARKETING AT HOTEL MADELINE AND INN AT LOST CREEK IN TELLURIDE, COLORADO
Posted February 17, 2011
Decades of luxury hospitality experience in the U.S. and Europe assure seamless transition at newest members of the Manhattan Hospitality Advisors portfolio
February 17, 2011 (Telluride, Colorado) – Manhattan Hospitality Advisors, Inc (MHA) has announced the appointments of Daniel N. Barr as General Manager and John Egelhoff as Director of Sales & Marketing at Hotel Madeline and the Inn at Lost Creek in Telluride, Colorado. Both gentlemen bring decades of management experience – and in the case of Barr, a dash of Continental flare – to their new positions.
“We’re pleased to welcome Daniel and John to Telluride and look forward to their expertise in providing seamless luxury to guests of Hotel Madeline and the Inn at Lost Creek,” said Jack Westergom, Managing Director of MHA. “Assuming management roles at two hotels at the height of ski season is no easy task, but we feel confident that they are the perfect choice to lead these year-round properties throughout 2011 and beyond.”
Daniel N. Barr
As General Manager, Barr will oversee all operations at the 5-Star luxury hotels, which are the newest members of the MHA portfolio. Barr was appointed to his position on February 1, 2011, in tandem with the assumption of management of Hotel Madeline and the Inn at Lost Creek by Manhattan Hospitality Advisors.
A 30-year veteran of hospitality in the U.S. and Italy, Barr has extensive management experience in sales and marketing and hotel operations. Most recently, he was General Manager of Parco Dei Principi Grand Hotel & Spa, a 180-room deluxe hotel in Rome. Other stops along Barr’s way to Telluride include Director of Operations at Gruppo Toti/Lamaro (Visconti Palace Hotel and Hotel Capo d’Africa); Managing Director of Forum Travel & Assi Holidays; and Director of Sales & Marketing for Starwood Hotels & Resorts Worldwide, all based in Rome.
Barr will work closely with M Luxury Collection, which has been brought on by MHA to oversee sales strategy out of New York; the spa consultants at Blu Spas, Inc. out of Whitefish, Montana; and local Chef Jake Linzinmeir, who is re-conceiving the culinary operations at both hotels.
Born in Linz, Austria, Barr studied architecture at the University of Rome before continuing education in sales, marketing, public relations and management at various institutions in the UK and across Italy. He is fluent in Italian and English.
John Egelhoff
In his new position as Director of Sales & Marketing, Egelhoff will oversee all sales and marketing efforts for Hotel Madeline and the Inn at Lost Creek. He brings much to the table including two decades in similar capacities at highly rated luxury properties across the U.S.
Egelhoff joins the Telluride properties from Viceroy Hotel in Snowmass Village, Colorado, where he was Director of Sales & Marketing. Previously, he held the same top-level management position at The Sky Lodge – Park City, Utah; Twin Farms, the renowned Mobil Five-Star in Barnard, Vermont; The Little Nell, a Relais & Chateau, Mobil Five-Star in Aspen, Colorado; and at Auberge du Soleil, an Andrew Harper’s Hideaway favorite in Rutherford, California.
A native of Wisconsin, Egelhoff began his hospitality career with Campton Place Hotel in San Francisco.
For more information on Hotel Madeline please visit www.hotelmadelinetelluride.com or call 866-475-4403. For more information on the Inn at Lost Creek please visit www.innatlostcreek.com or call 888-601-5678.
Manhattan Hospitality Advisors, Inc.
Manhattan Hospitality Advisors (MHA), headquartered in Los Angeles, is a hospitality advisory firm created to assist lenders, developers, owners and investors of hospitality assets in maximizing value through asset management, management/franchise contract negotiation, development project management, re-capitalization, creative marketing, repositioning and risk assessment. MHA offers a full-service platform focuses on value creation via product enhancement, recapitalization and repositioning of properties. MHA has played an integral role in the development of over $6.5 billion dollars of new hotel, resort, spa and mixed-use projects around the world, including projects throughout the continental United States, Hawaii, Mexico, Fiji, Costa Rica, Puerto Rico and the Cayman Islands. www.manhattahnhospitalityadvisors.com
Manhattan Hospitality Advisors Appointed to Manage the Hotel Madeline and the Inn at Lost Creek In Telluride, Colorado
Posted February 11, 2011
Daniel Barr Appointed as General Manager for Both Properties
February 8, 2011 (Telluride, Colorado) - Manhattan Hospitality Advisors, Inc. (MHA) has announced the assumption of management of two 5-star luxury hotels in Telluride, Colorado. Effective February 1, 2011, the recently renamed Hotel Madeline and the Inn at Lost Creek became the newest members of MHA's international hotel portfolio, along with 66 luxurious condominiums for sale. Both properties will continue operations uninterrupted throughout the 2011 ski season and beyond.
MHA took swift yet thoughtful action to assure a seamless transition and maintain the highest service standards for current and future guests. MHA also announced the appointment of Daniel Barr as General Manager at both addresses. A 30-year veteran of hospitality in the U.S. and Italy, Barr has extensive management experience in sales and marketing and hotel operations. Most recently, he was General Manager of Parco Dei Principi Grand Hotel & Spa, a 180-room deluxe hotel in Rome. Other stops on Barr's way to Telluride include Director of Operations at Gruppo Toti/Lamora; Managing Director of Forum Travel & Assi Holidays; and Director of Sales & Marketing for Starwood Hotels & Resorts Worldwide, all based in Rome. Additionally, M Luxury Collection has been brought on to oversee sales strategy out of New York.
MHA will also be launching new concepts at the hotel spa and dining outlets. Blu Spas, Inc. will bring its creative touch to the renamed Spa Linnea at Hotel Madeline and services at the Inn at Lost Creek. Blu Spas has worked with more than 250 spas in 25 countries over the past quarter century and are internationally recognized for innovations, establishing standards for luxury spas, proven revenue earnings and cost-base planning. At the same time, Chef Jake Linzinmeir will re-conceive and enhance the hotel dining operations. A Midwestern-born culinary talent, Linzinmeir has enjoyed wide notoriety while being actively involved in the Telluride dining scene, where he owns and operates several restaurants and consults on restaurant concept development and design.
"We are very excited to be managing two 5-star luxury hotels in one of the most sought-after vacation destinations in North America - and to have a hotel professional of Daniel Barr's caliber to oversee all operations," said Jack Westergom, Managing Director of MHA. "The MHA team will use its extensive hospitality experience to ensure that asset value is maximized for these two upscale properties."
Both hotels offer much to delight upscale travelers seeking authentic luxury and access to the renowned slopes of Telluride. A refined property with a boutique feel, Hotel Madeline has 84 guest rooms and 11 suites dressed up with a distinctive local feel. Guests are pampered with white-glove service and high-tech creature comforts. Set at the best ski-in/ski-out location in Telluride, the Inn at Lost Creek is an intimate address, with just 32 suites arrayed with the comforts of home including in-suite fireplaces, kitchens, balconies, jet tubs, steam showers and laundry.
For more information on Hotel Madeline please visit www.hotelmadelinetelluride.com or call 866-475-4403. For more information on the Inn at Lost Creek please visit www.innatlostcreek.com or call 888-601-5678.
Manhattan Hospitality Advisors, Inc.
Manhattan Hospitality Advisors (MHA), headquartered in Los Angeles, is a hospitality advisory firm created to assist lenders, developers, owners and investors of hospitality assets in maximizing value through asset management, management/franchise contract negotiation, development project management, re-capitalization, creative marketing, repositioning and risk assessment. MHA offers a full-service platform focuses on value creation via product enhancement, recapitalization and repositioning of properties. MHA has played an integral role in the development of over $6.5 billion dollars of new hotel, resort, spa and mixed-use projects around the world, including projects throughout the continental United States, Hawaii, Mexico, Fiji, Costa Rica, Puerto Rico and the Cayman Islands. www.manhattanhospitalityadvisors.com
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Contact:
Corey Finjer
Hawkins International PR
(212) 255-6541
corey@hawkpr.com
A Breakfast Conversation with Horst Schulze, CEO Capella Hotels and Resorts, at the Hotel Schloss Velden, Austria
Posted October 19, 2009
Retired as CEO from Ritz Carlton for one weekend, he found fishing boring and went back to work. This time he founded his own hotel group: Capella. We have researched the history and story of his first hotel: Schloss Velden in Austria.
In 2007, former Ritz Carlton CEO Horst Schulze opened Hotel Schloss Velden in Austria as the flagship hotel of his new hotel group Capella. In 2008, the Breidenbacher Hof in Duesseldorf, Germany became the second Select Member of The Most Famous Hotels in the World to be operated under Cappela.
Today famoushotels proudly presents 400 years of history of Schloss Velden, the legendary castle and hotel at the idyllic Lake Woerth in Carinthia, Austria's exemplary holiday destination.
Andreas Augustin (A.A.): Horst, we are sitting at Seespitz (photo), the trendy lakeside restaurant, watching the sunrise as we are having breakfast. What's your personal breakfast favourite?
Horst Schulz (H.S.): Weisswurst!!!
A.A.: And your motto in life?
H.S.: Earthly happiness is to be connected to creating excellence.
A.A.: Our book on Schloss Velden came out today. It is a splendid coffee table book featuring photography by US star photographer Robert Reck, but also a great collection of historic photographs - and of course a thoroughly researched history of the 400-years old castle. Did you have a chance to read it?
H.S.: Oh yes, Andreas! I just concluded the wonderful nostalgic tour of the Hotel Schloss Velden as seen through your eyes - FANTASTIC. History is a key element. When I first came to America in the 1960s, I was working on a ship. We had some days off and we went to see New York. All my colleagues took cabs to the Empire State building or other famous sights, but I told the driver of my taxi "Take me to the Waldorf Astoria!" For me, historic hotels were always a magnet.
A.A.: You have started Capella Hotels as an ultimate luxury hotel chain in 2007. Luxury is what, exactly, today?
H.S.: 35 years ago luxury was a large hotel lobby with a glass elevator. 25 years ago, that changed with Ritz Carlton and Four Seasons. And today it is changing again. Waterford chandeliers as a symbol of luxury don't hurt but they are not luxury any more. Luxury today is privacy, security, safety, personal service, individual attention.
A.A.: How do you respond to this?
H.S.: We need to know what our new luxury travellers want. In general they all want individuality.
A.A.: What's new?
H.S.: Our response! We will shift away from "this is what we offer you!" to "what do you want, we create it for you!"
A.A.: This is what I have experienced at Capella Hotels. Following my reservation a personal assistant called me to find out what I want.
H.S.: That is exactly the point. We ask the guest, what he wants and how he wants it. And then we make it happen. That is the new luxury. We have commissioned a survey and we learnt from it, that 79% of hotel guests would prefer more individuality during their stay. A port for their own i-pod - people want to listen to their own music while they are in the hotel room - unlimited internet access at no extra charge, etc.
A.A.: You are currently managing two very important historic hotels, one is Schloss Velden, the other one is the Breidenbacher Hof in Duesseldorf, Germany, which goes back over 200 years. Do you consider history an USP?
H.S.: History is very important and a great tool. Here at Schloss Velden I can actually feel the past and I encounter this with great respect. Here history is presented with a heart, not with snobbish arrogance. This is what I like. History is a very important marketing tool. And you bring it alive in your books!
A.A.: How may luxury chains can the global market take?
H.S.: Since 2001, 15 new luxury hotel chains were formed in the United States. 11 of them are already bankrupted.
A.A.: How will this luxury element develop?
H.S.: The well known five-star chains are the leading quality hotels, serving the top market segment. They have to expand their guest 'down market' because the economy has lowered their occupancy. They are all, at this moment, reaching down in market segments. Consequently they will loose their top market. Whenever you reach for an extra 10% from the down-market, you loose 2% of your top-market. That was always the case, since one hundred years.
A.A.: The result of that will be that new leaders will have to fill the top segment?
H.S.: Yes, while the leading hotel companies will become more conventional, others will take over the luxury part.
A.A.: Luxury is what, exactly, today?
H.S.: The luxury hotel of yesterday is too large to deliver this personal attention. And in fact, they want to give up this segment. So a new luxury is developing in the hotel business. This is the big change that is happening right now. Hotel companies like Capella are taking over the very top market luxury customer because they are smaller and can respond to the individual needs, be it a diet, or a check-in time, or an allergy - anything. They can respond to the individual while the traditional large luxury hotel can not do that any more.
A.A.: Which markets are our future markets?
H.S.: Within the next ten years, one percent of the Chinese population will be travelling abroad. By that time that will be 15 million people. They will stay about 15 days outside of the country in average. This is over 200 million roomnights. Who will be that one percent of the Chinese travellers? The upper class, of course! So you will have an infusion of 200 million new roomnights in the luxury market. At the same time we have to look at the Indian markets, where we observe the same aspects.
A.A.: How should we prepare for this?
H.S.: We need to know what our new luxury travellers want. In general they all want individuality. We will shift away from "this is what we offer you!" to "what do you want, we create it for you!"
A.A.: How did the travel industry in general develop?
H.S.: Look at the development of travel agencies, for example. Years ago when airlines stopped paying commissions, everybody was convinced this is the end of this industry. Today they have become personal travel adivisors rather than ticket writers. And they are more important to us than ever. When, 20 years ago, we lost a guest, OK, we lost ONE guest. With the involvement of the travel advisors, the situation changed. If you loose a guest, you also loose the travel advisor. So our full concentration is on keeping the guest, find out if he had any negative experience and turn it around.
Service is not something you only talk about: you need to deliver it!
Thank you, Horst, for your time and breakfast. Hope to see you again soon in one of your historic hotels.
Capella Hotels and Resorts Debuts in Ixtapa and Telluride
Posted March 9, 2009
In an economic climate that is causing other hospitality companies to pull back, Capella Hotels and Resorts is forging ahead, having opened in Ixtapa, Mexico, in December 2008 and slating four openings for 2009. The new launches include the luxury brands first hotel in the U.S. - Capella Telluride, which opened on February 12th in Telluride, Colorado; the brands first hotel in Asia, Capella Singapore, opening March 30th on Sentosa Island; and two new resorts in Mexico, Capella Pedregal in Cabo San Lucas and Capella Bahia Maroma, in the Riviera Maya, opening in summer and fall of 2009, respectively. The openings offer good news for travelers, as introductory rates at each of these new hotels offer the opportunity for guests to affordably experience Capellas unprecedented level of personalized service in some of the worlds most compelling destinations.
Despite the downturn, we are in this business for the long term, and we see this time as an opportunity to introduce ourselves to guests who we will serve for many years to come, said Capella Hotels and Resorts President and CEO, Horst Schulze. Having earned his reputation leading The Ritz-Carlton hotel group to prominence, Schulze commented: Weve committed ourselves to raising the bar in luxury hospitality, and if were going to do that, we have to be prepared to lead even during uncertain times. Were delighted to be launching these fine hotels and resorts, each of which is contributing to the economies of their respective regions.
The new properties join the companys first hotel launched in June 2007, Schloss Velden, a Capella Hotel in Velden, Austria. Early in 2008, Capella opened Breidenbacher Hof, a Capella Hotel, in Dusseldorf, Germany. The hotels have earned rave reviews from guests, journalists and rating organizations alike.
Capella Ixtapa
In December of 2008, Capella opened Capella Ixtapa in Mexico, catering to the worlds most discerning travelers from a secluded cliffside setting along rugged Don Juan Beach, overlooking the Pacific Ocean. Capella Ixtapa features just 59 expansive guest rooms each with its own private plunge pool and terrace, world-class dining in four distinct environments, a pampering spa, fitness center, fresh and saltwater pools, and private beach access. It is the only luxury resort in proximity to Ixtapas two championship golf courses and 600-slip marina. Early reviews of the unforgettable resort include one from a Huffington Post reporter lulled off to the best sleep Ive experienced in a long time. And thats what vacation is all about. Introductory rates for Capella Ixtapa start at US$350 and are valid through December 17, 2009 (subject to availability).
Capella Telluride
Guests and residents of Capella Telluride enjoy an unparalleled on-mountain experience. Perched high above the town of Telluride in exclusive Mountain Village, the new resort features 100 hotel ski-in/ski-out guest rooms and 48 fully-owned condominium suites. Its world-class indoor amenities include the exclusive Capella Living Room, an exceptional Alpine spa, a swimming pool with expansive mountain and valley views, fitness center, Nordic Lounge with ski valet, signature dining, a kids club and, in winter, an outdoor ice skating rink. Introductory rates for Capella Telluride are US $295 per room, per night through the winter ski season and $195 through the end of summer (subject to availability).
Capella Singapore
Set within 30 acres of lush rainforest on Singapores beautiful Sentosa Island, Capella Singapore combines the best of old and new Singapore in a secluded setting that belies the 111-room hotels easy access to Singapores central business district. This engaging duality is echoed in the hotels design, with its beautifully restored colonial building forming a centerpiece to modern architectural elements and sculpture gardens rich with contemporary art. An introductory rate of SGD 550 will be complemented by a special offer that extends a third night free to travelers who pay for two nights. The offer is valid through May 31, 2009 (subject to availability).
Capella Pedregal
Capturing the prized cliffside setting at the very point at which the Pacific Ocean meets the Sea of Cortez, Capella Pedregal will set itself apart from other Cabo San Lucas offerings through such firsts and foremosts as the first Mexican spa " Auriga " designed in cooperation with leading spa design and program consultant Sylvia Sepielli, and the worlds only fractional yacht ownership program. It is also the only luxury hotel and residence resort to offer immediate proximity to the world-class Cabo Marina. The beachfront resorts 66 guest accommodations, complemented by a selection of shared and full-ownership villas, will seem worlds apart from the lively appeals of downtown Cabo yet just minutes away via a 1,000-foot private tunnel carved through the mountainside. Capella Pedregals introductory rates will start at US $350, and are valid until December 19, 2009 (subject to availability).
Capella Bahia Maroma
With a stunningly beautiful landscape leading to a one-mile-long, pristine Caribbean beach, Capella Bahia Maroma is destined to become one of the worlds most coveted beach resort and residential experiences. The property is opposite the worlds second largest coral reef " the Great Maya Reef " and near the renowned diving and snorkeling of Cozumel, and important Mayan archaeological sites. The resort will feature an 89 all-villa Capella Hotel opening directly onto the Caribbean; 130 private residences; a private, world-class Rees Jones golf course; a signature Auriga spa; a magnificent beach club and flavorful gourmet dining. Introductory rates for Capella Bahia Maroma will be set closer to the resorts November opening.
To book a stay at any Capella Hotels and Resorts property in 2009, or for more information, call 877-247-6688 or visit www.capellahotels.com.
Capella Hotels and Resorts serves todays top-tier travelers and residential property owners and is setting a new standard in the hospitality industry. Capella promises the unique benefits of the finest boutique hotels, including superb architecture and interior design, privacy, individualized service and attention to detail " combined with the amenities and activities of the worlds great luxury hotels and resorts. Capella, led by founder Horst Schulze, is a brand focused on customer choice, and offers choices that no other hotel company in the world can match. Capella is opening world-class properties in gateway cities and high-profile resort destinations around the world, including: Breidenbacher Hof, a Capella Hotel (Dsseldorf, Germany); Capella Bahia Maroma (Riviera Maya, Mexico); Capella Dunboy Castle (Castletownbere, Ireland); Capella Ixtapa (Ixtapa, Mexico); Capella Niseko (Niseko, Japan); Capella Pedregal (Cabo San Lucas, Mexico); Capella Singapore (Sentosa Island, Singapore); Capella Telluride (Telluride, Colorado); and Schloss Velden, a Capella Hotel (Velden, Austria). Learn more at www.capellahotels.com
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